Orders & Delivery

Find answers about placing an order, shipping, delivery times & tracking your purchase.

How can I place an order?

You can place an order by selecting your preferred product, choosing the available options and clicking “Add to cart”. When you are ready, proceed to checkout and complete your order using the available payment options.

How long does order processing take?

Orders are normally processed after payment has been confirmed. Processing times may vary depending on the product and whether it is made or fulfilled through our print-on-demand partners.

How long does delivery take?

Delivery times depend on the destination, product availability and fulfillment location. An estimated delivery timeframe will be shown during checkout whenever available.

Can I track my order?

If tracking is available for your shipment, you will receive tracking information by email after your order has been shipped. Please check your inbox and spam folder.

Can I change or cancel my order?

Please contact us as soon as possible if you need to change or cancel an order. We will do our best to help, but changes may not be possible once the order has entered production or fulfillment.

Customer Account

Manage your account details, orders, addresses and personal information.

Do I need an account to place an order?

You may be able to complete your purchase as a guest. Creating an account can make it easier to review orders, save details and manage your information.

How can I access my customer account?

Select the account icon in the store header and follow the sign-in instructions. If you do not have an account, you can create one using your email address.

What should I do if I forget my password?

Use the password reset option on the customer account login page. You will receive instructions by email if your account supports password-based login.

Payments

Information about payment methods, payment security and checkout.

Which payment methods do you accept?

Available payment methods are displayed during checkout. The options may vary depending on your location, device and order.

When will I be charged?

Payment is generally processed during checkout. Your order confirmation will be sent after the payment process has been completed successfully.

Is my payment information secure?

Payments are processed through the payment services available at checkout. ARAXMA does not need to receive or store your full payment card details.

Returns & Refunds

Learn about return requests, damaged products, exchanges and refunds.

What is your return policy?

Please review our Returns & Refunds page for the applicable return conditions, deadlines and exclusions.

What should I do if my product arrives damaged?

Contact us as soon as possible and include your order number, a description of the issue and clear photographs of the damaged product and packaging.

How long does a refund take?

Once a refund has been approved, the time required for the money to appear in your account depends on your payment provider or bank.

Products & Sizing

Helpful information about product details, sizing, colors and availability.

Where can I find the size information?

Please check the size guide or product description on the relevant product page before placing your order.

Will the product look exactly like the pictures?

We make every effort to display products accurately. However, colors may appear slightly different depending on your screen, lighting and device settings.

Are ARAXMA products made to order?

Some ARAXMA products may be produced or fulfilled on demand. Product pages will provide relevant information whenever applicable.