Privacy Policy

Our Commitment to Privacy

ARaxma respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains what information may be collected when you visit our online store, create an account, subscribe to our communications, contact us or place an order.

By using our website, you acknowledge that you have read this Privacy Policy.

Information We Collect

Depending on how you interact with ARaxma, we may collect different types of information.

Information You Provide

You may provide information when you place an order, create an account, contact us, subscribe to our newsletter or otherwise communicate with us.

This may include:

• Name and contact details
• Email address
• Billing and delivery information
• Order and transaction information
• Information you provide when contacting customer support
• Marketing preferences

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, such as device information, browser type, IP address, approximate location information, pages visited and information about how you interact with the website.

How We Use Your Information

We may use personal information for purposes such as:

• Processing and fulfilling orders
• Processing payments and preventing fraudulent transactions
• Providing customer support
• Managing customer accounts
• Communicating about orders and services
• Sending marketing communications where permitted
• Improving our website, products and services
• Understanding website usage and performance
• Maintaining the security of our website
• Complying with applicable legal obligations

We use information only for appropriate purposes and in accordance with applicable privacy and data protection laws.

Cookies & Similar Technologies

ARaxma and our service providers may use cookies and similar technologies to operate the website, remember preferences, maintain shopping cart functionality and understand how visitors interact with our store.

Some cookies may be essential for the operation of the website, while others may be used for analytics, personalization or marketing purposes.

Where required by applicable law, non-essential cookies and similar technologies will only be used with the appropriate consent.

Shopify & Other Service Providers

Our online store is operated using Shopify. Shopify provides the technology and infrastructure that allows us to operate our online store and provide services to customers.

Information processed through our store may therefore be handled by Shopify and other service providers that support functions such as hosting, payments, shipping, analytics, customer communication, fraud prevention and order fulfillment.

These providers may process information only as necessary to provide their services, comply with legal obligations or for other permitted purposes.

Payment Information

When you make a purchase, payment information is processed through the payment provider selected during checkout.

Depending on the payment method you choose, your payment information may be processed directly by the relevant payment provider.

ARaxma does not intentionally store complete payment card information on its own systems when payment is handled by a third-party payment provider.

Marketing & Communications

If you subscribe to ARaxma marketing communications, we may use your email address to send information about products, collections, promotions, news and other updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the relevant communication.

Transactional communications, such as order confirmations, shipping updates and important service messages, may still be sent when necessary to provide the service you requested.

When We Share Information

We do not share personal information indiscriminately. Information may be shared with trusted providers where necessary to operate our business and provide our services.

This may include:

• Shopify and website infrastructure providers
• Payment processors
• Shipping and delivery providers
• Order fulfillment and print-on-demand providers
• Analytics and technology providers
• Customer support and communication providers
• Professional advisers where appropriate
• Authorities where disclosure is required by law

We may also disclose information where necessary to protect our legal rights, prevent fraud, investigate security issues or comply with applicable law.

How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing our services, maintaining business and transaction records, resolving disputes and complying with legal obligations.

The retention period may vary depending on the type of information and the purpose for which it was collected.

Your Privacy Rights

Depending on your location and applicable data protection law, you may have rights concerning your personal information.

These may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of information where legally applicable
• Request restriction of certain processing
• Object to certain processing activities
• Withdraw consent where processing is based on consent
• Request data portability where applicable

Some rights are subject to legal conditions and exceptions. We may need to verify your identity before processing certain requests.

How We Protect Your Information

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure.

Children's Privacy

Our website is not intended to knowingly collect personal information directly from children where such collection is restricted by applicable law.

If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can review the matter.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or applicable legal requirements.

The updated version will be published on this page with the revised date.