ARAXMA
RETURNS & EXCHANGE
We want you to feel confident when shopping with ARAXMA. Here you can find information about returns, exchanges, refunds and what to do if there is a problem with your order.
01
Returns Policy
We want every ARaxma order to arrive as expected. We offer a 14-day return and exchange policy, giving you 14 days from the date of delivery to return your item(s).
Please note: Return conditions can depend on the product, order type, and reason for the return.
Before returning an item, please contact us so that we can provide the appropriate instructions for your order.
02
Return Eligibility
To help us process your return, products should generally be returned in their original condition.
Items should be:
- Unused and in their original condition.
- Free from damage caused after delivery.
- Returned with any applicable original packaging.
- Accompanied by the relevant order information.
Some products may be excluded from return or exchange where permitted by applicable law.
03
Exchanges
If you would like to exchange an item, please contact us before sending the product back.
Exchange availability may depend on the product, availability and the reason for the exchange.
For personalized or made-to-order products, exchange options may be limited.
04
Refunds
Once an approved return has been received and reviewed, we will process the applicable refund.
Refunds are normally made using the original payment method, subject to the applicable payment provider's processing time.
The time required for the refund to appear in your account may vary depending on your bank or payment provider.
05
Damaged or Incorrect Items
If your order arrives damaged, defective or contains an incorrect item, please contact us as soon as possible.
Please include:
- Your order number.
- A description of the issue.
- Clear photographs where appropriate.
Please do not return a damaged or incorrect item before contacting us, as we may need to provide specific return instructions.
06
Return Process
Step 01 — Contact Us
Contact our support team with your order information and explain the reason for your return or exchange.
Step 02 — Receive Instructions
We will review your request and provide the relevant return instructions where applicable.
Step 03 — Send the Item
If your return is approved, send the product according to the instructions provided by our support team.
Step 04 — Refund or Exchange
After the returned item has been received and reviewed, the applicable refund or exchange will be processed.
07
Need Help?
If you have questions about a return, exchange or refund, please contact our support team before sending your item back.
Contact Support